The Power Of Optimism

Filed in Blog, Customer Service, Guest Blog by on June 3, 2013
When Being Nice is Strategic Initiative

Today, I am excited to share a guest post with you by Chip Bell.

Warning…proud papa ahead!  My son, Bilijack Bell, was named the 2012 Atlanta realtor of the year by the Atlanta Commercial Board of Realtors last December.  He obviously takes after his mother!  The Atlanta Business Chronicle did a feature article about him.  In the interview for the article, he made a profound (did I mention I was proud?) statement:  “I always choose optimism; it’s just easier and allows me to be open to good things in life.”

Let’s dissect his wisdom.  “I always choose optimism.”  He reminds us that an optimist attitude is not an innate condition.  You cannot go to your doctor and get an attitude transplant or have the doc prescribe an optimism pill for you.  You decide if your approach to the world is going to be an outlook of optimism or pessimism.  Winston Churchill wrote, “A pessimist sees the difficulty in every opportunity; an optimist sees the opportunity in every difficulty.” It is the emotional mantle of winners. General Colin Powell called optimism a “force multiplier.”

“…It’s just easier.”  People with an assertively hopeful attitude seem to get more positive things happening to them.  This self-fulfilling prophesy is the byproduct of a progressive mindset.  Gandhi wrote:  “Man often becomes what he believes himself to be. If I keep on saying to myself that I cannot do a certain thing, it is possible that I may end by really becoming incapable of doing it. On the contrary, if I have the belief that I can do it, I shall surely acquire the capacity to do it even if I may not have it at the beginning.”  Bottom line…it’s just easier!

“…And (it) allows me to be open to good things in life.”  Optimists have an expectancy of greatness; a belief in happy endings.  Charlie Chaplin said, “You will never find a rainbow if you are looking down.”  Their propensity to see the bright side enables them to attract frontrunners and winners.  As carriers of enthusiasm they lift others up and transform effort into excellence; dreams into dreams come true.  Choose the power of optimism; as the Dalai Lama said, “It feels better.”  And, don’t be surprised if you find your pathway easier and countless friends eager to travel it with you.

Chip R. Bell is the author of several best-selling books.  His newest book (with Marshall Goldsmith) is Managers as Mentors. (  He can be reached at


About Chip Bell

Chip R. Bell is a senior partner with The Chip Bell Group and manages their office near Atlanta.  Prior to starting CBG in 1980, he was Director of Management and Organization Development for NCNB (now Bank of America).  Dr. Bell holds graduate degrees from Vanderbilt University and the George Washington University.  He was a highly decorated infantry unit commander in Viet Nam with the elite 82nd Airborne.  Chip is the author or co-author of several best-selling books including Managers as Mentors, Wired and Dangerous, Take Their Breath Away, Magnetic Service, Service Magic, Customers as Partners and Managing Knock Your Socks off Service.  He has appeared live on CNBC, CNN, ABC, Fox Business Network, Bloomberg TV, NPR, and his work has been featured in the Wall Street Journal, Fortune, Forbes, USA Today, Fast Company, Inc. Magazine, Entrepreneur Magazine and Business Week.  A renowned keynote speaker, Chip has served as consultant or trainer to such organizations as GE, Microsoft, Marriott, Universal Orlando, Ritz-Carlton Hotels, KeyBank, Harley-Davidson, Cadillac, USAA, Verizon Wireless, Lockheed-Martin, Allstate, and Victoria’s Secret.

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