Tag: writing ability

Screening for Writing Ability in Call Centers

Screening for Writing Ability in Call Centers

When e-mail emerged as a new option for consumers to communicate with companies, everyone knew the volume of e-mails would grow. After all, in an extra busy, online-centered world, fewer people are willing to wait on hold for the next available representative. What many call center leaders were not ready for, however, was the unbelievable …Continue Reading