Tag: workers on phone

The Smart Phone: A Blessing or a Curse for Customer Service?

Filed in Blog, Customer Service, Hospitality, Technology by on January 20, 2015 0 Comments
The Smart Phone:  A Blessing or a Curse for Customer Service?

Brands have capitalized the smart phone and can provide customers with more personalized and real time service.  Customers receive alerts on their phones about an upcoming promotion, an actual coupon or that a store just got in that must have new item.  So what’s the downside?  Has the mobile device contributed to the ruination of …Continue Reading