Tag: what happens after the transation

The Customer Experience Continues After the Transaction is Complete

Filed in Blog, Personalizing Service by on October 14, 2014 1 Comment
The Customer Experience Continues After the Transaction is Complete

In order to develop true customer loyalty, the shopping experience must feel like more than just a transactional exchange. Gestures of appreciation are important to remind customers they are important. It is innate in human nature to be suspicious of someone who does not express interest in us after money has changed hands. Reaching out …Continue Reading