Tag: welcomers

10 Tips For Making Customers Feel Welcome – Free eBook

10 Tips For Making Customers Feel Welcome – Free eBook

Are you struggling with greeting customers and then retaining them once you get them in the door and they make an initial purchase? Well, it could be that your business is not succeeding in making customers feel as welcome as they should be. It goes without saying that all businesses and their owners/managers understand it …Continue Reading

Welcome Customers As Guests in Your Home

Welcome Customers As Guests in Your Home

Welcoming a customer is first and foremost. When a customer communicates with your contact center, visits your website, or walks into a store, it’s as if that person were coming into your home. The contact center, website and physical store are, in fact, the home of the company.  Welcoming a customer on the phone or …Continue Reading

Turning an angry customer into a happy one

Turning an angry customer into a happy one

Handling a difficult situation with a customer can be upsetting to both the customer and the call center representative. Watch how a Welcomer handles these types of situations. Watch our Welcomer Tip of the Month to find out some quick and simple tips for customer engagement! Providing excellent customer service is key to business success. …Continue Reading

The ideal workplace for the ideal call center reps

The ideal workplace for the ideal call center reps

Making sure your representative are trained as Welcomers is only part of the process; you need to make sure the workplace is conducive to their potential as well. Watch our Welcomer Tip of the Month to find out some quick and simple tips for customer engagement! Providing excellent customer service is key to business success. …Continue Reading

What are some traits of the best customer service agents?

What are some traits of the best customer service agents?

Hiring a Welcomer for your call center is ideal and there are certain traits all Welcomers have.  Find out what some of the traits are of the best customer service agents. Watch our Welcomer Tip of the Month to find out some quick and simple tips for customer engagement! Providing excellent customer service is key …Continue Reading