Tag: welcomer

Welcomer Tips For Call Center Managers And Supervisors

Filed in Blog, Call Centers, The Welcomer Edge by on April 1, 2013 0 Comments
Welcomer Tips For Call Center Managers And Supervisors

It’s not just important to train your staff to act and think like Welcomers, it’s also important to treat your Welcomers with extra care and support.  As call center managers, understanding the value in your Welcomers, goes a long way in keeping them engaged! Watch our Welcomer Tip of the Month to find out some …Continue Reading

Tips For Customer Engagement

Filed in Blog, Call Centers, The Welcomer Edge by on March 19, 2013 0 Comments
Tips For Customer Engagement

Customer engagement can mean the difference between a “good” customer experience and an “amazing” customer experience.  In engaging with your customers, a little can go a long way, but you have to train your contact center agents on how to engage. Watch our Welcomer Tip of the Month to find out some quick and simple …Continue Reading

What is a Welcomer?

What is a Welcomer?

Almost all of us have at least one Welcomer in our lives; you just may not know that was their designation. A Welcomer is a sales or service provider who knows you by name. You probably know theirs as well. They remember that you just came back from vacation with your family or that your …Continue Reading

My 2013 Customer Service Wish List

Filed in Blog, Customer Service, Hospitality by on January 2, 2013 1 Comment

As we begin the New Year, let’s submit our best ideas for improving service to all consumers. Let’s start with my wishes for customer service in 2013: Care about my business: In my experience, most frontline associates don’t seem to understand the concept of showing appreciation for the consumer’s business. Maybe an easier concept is …Continue Reading

13 Tips To Becoming A Welcomer

13 Tips To Becoming A Welcomer

    To get you started in 2013, here are 13 tips to becoming a Welcomer! Don’t think of helping a customer as the end of a transaction, but as the start of a customer’s lifelong retention journey. At the very least, you should train associates that one-word answers are not acceptable. More important than …Continue Reading