Tag: welcomer
Turning an angry customer into a happy one

Handling a difficult situation with a customer can be upsetting to both the customer and the call center representative. Watch how a Welcomer handles these types of situations. Watch our Welcomer Tip of the Month to find out some quick and simple tips for customer engagement! Providing excellent customer service is key to business success. …Continue Reading
The ideal workplace for the ideal call center reps

Making sure your representative are trained as Welcomers is only part of the process; you need to make sure the workplace is conducive to their potential as well. Watch our Welcomer Tip of the Month to find out some quick and simple tips for customer engagement! Providing excellent customer service is key to business success. …Continue Reading
The Human Touch vs. Self-Checkout

Walmart is replacing their self-service checkout this holiday season. Instead, they are employing people to provide a personal touch and customer service at the point of purchase. I’m happy to hear that at least one retailer recognizes that self-service and reducing costs are not synonymous. Shelly Banjo, a Wall Street Journal reporter, wrote an article …Continue Reading