Tag: welcomer
Ask A CX Expert: The Welcomer Edge [Video]
![Ask A CX Expert: The Welcomer Edge [Video]](http://i1.wp.com/tcfcr.com/wp-content/uploads/CX-Expert-Image.jpg?resize=240%2C180&ssl=1 "Ask A CX Expert: The Welcomer Edge [Video]")
This week, our #CXExpert is sharing some #WednesdayWisdom on what it means to be a true Welcomer in the customer experience world.
Make Me Feel Welcome
The content below is an excerpt from Chapter 1: Make Me Feel Welcome of The Endangered Customer. It all begins with hope. It may sound obvious, but if you wish to make a human connection with a customer—in person, on the phone, or online—then the most important thing to remember is each individual’s humanity. Human …Continue Reading
Turning an angry customer into a happy one
Handling a difficult situation with a customer can be upsetting to both the customer and the call center representative. Watch how a Welcomer handles these types of situations. Watch our Welcomer Tip of the Month to find out some quick and simple tips for customer engagement! Providing excellent customer service is key to business success. …Continue Reading
The ideal workplace for the ideal call center reps
Making sure your representative are trained as Welcomers is only part of the process; you need to make sure the workplace is conducive to their potential as well. Watch our Welcomer Tip of the Month to find out some quick and simple tips for customer engagement! Providing excellent customer service is key to business success. …Continue Reading
The Human Touch vs. Self-Checkout
Walmart is replacing their self-service checkout this holiday season. Instead, they are employing people to provide a personal touch and customer service at the point of purchase. I’m happy to hear that at least one retailer recognizes that self-service and reducing costs are not synonymous. Shelly Banjo, a Wall Street Journal reporter, wrote an article …Continue Reading
