Tag: welcomer edge

Customer Service As A Competitive Differentiator

Filed in Blog, Call Centers, Customer Service, Hospitality by on January 17, 2013 0 Comments
Customer Service As A Competitive Differentiator

Customer service is the backbone, the foundation and the ultimate core of any business. Exceptional customer service skills enable a company to exceed the customer’s expectations for every interaction. In an age where client service seems to be “out of style,” it is more important than ever that company associates/sales representatives create connections that cultivate …Continue Reading

13 Tips To Becoming A Welcomer

13 Tips To Becoming A Welcomer

    To get you started in 2013, here are 13 tips to becoming a Welcomer! Don’t think of helping a customer as the end of a transaction, but as the start of a customer’s lifelong retention journey. At the very least, you should train associates that one-word answers are not acceptable. More important than …Continue Reading

Is Good Customer Service Simply Enough?

Filed in Blog, The Welcomer Edge, Welcomer Stories by on November 7, 2012 0 Comments
Is Good Customer Service Simply Enough?

Today I am excited to share with you an except from Chapter 10 of The Welcomer Edge:  Unlocking the Secrets to Repeat Business. My cousin Eric told me about a terrific service experience at Home Depot. He visited the store branch to purchase bags of water-softener salt. You may know that these sizeable bags are …Continue Reading

Importance of making a good first impression

Filed in Blog, The Welcomer Edge, Welcomer Stories by on April 3, 2012 0 Comments
Importance of making a good first impression

When a customer calls your company, how should it sound? To hear a short excerpt from The Welcomer Edge: Unlocking the Secrets to Repeat Business, please click this link or simply click on the image below. To hear more, visit Audible.com.