Tag: welcomer edge

What is the goal of every call center interaction?

What is the goal of every call center interaction?

Every customer interaction is different; each customer has their own needs and wants.  However, Welcomers have one goal in mind as they connect with customers.  Watch as this natural born Welcomer tells us what their goal for every interaction with a customer is. Watch our Welcomer Tip of the Month to find out some quick …Continue Reading

Welcomers Make The Best Managers

Welcomers Make The Best Managers

A Welcomer isn’t just good at building relationships with your consumers, they also make incredible leaders and managers.  Having a Welcomer in a management role in your business will encourage team members to act and think like Welcomers.  Since a Welcomer naturally wants to help others, they are natural leaders who make an effort to …Continue Reading

Welcomer Tips For Call Center Managers And Supervisors

Filed in Blog, Call Centers, The Welcomer Edge by on April 1, 2013 0 Comments
Welcomer Tips For Call Center Managers And Supervisors

It’s not just important to train your staff to act and think like Welcomers, it’s also important to treat your Welcomers with extra care and support.  As call center managers, understanding the value in your Welcomers, goes a long way in keeping them engaged! Watch our Welcomer Tip of the Month to find out some …Continue Reading

Tips For Customer Engagement

Filed in Blog, Call Centers, The Welcomer Edge by on March 19, 2013 0 Comments
Tips For Customer Engagement

Customer engagement can mean the difference between a “good” customer experience and an “amazing” customer experience.  In engaging with your customers, a little can go a long way, but you have to train your contact center agents on how to engage. Watch our Welcomer Tip of the Month to find out some quick and simple …Continue Reading

What is a Welcomer?

What is a Welcomer?

Almost all of us have at least one Welcomer in our lives; you just may not know that was their designation. A Welcomer is a sales or service provider who knows you by name. You probably know theirs as well. They remember that you just came back from vacation with your family or that your …Continue Reading