Tag: WalMart

The Human Touch vs. Self-Checkout

The Human Touch vs. Self-Checkout

Walmart is replacing their self-service checkout this holiday season.  Instead, they are employing people to provide a personal touch and customer service at the point of purchase. I’m happy to hear that at least one retailer recognizes that self-service and reducing costs are not synonymous. Shelly Banjo, a Wall Street Journal reporter, wrote an article …Continue Reading

Walmart is Reinventing Itself: Is Customer Service in Its Plan?

Walmart is Reinventing Itself: Is Customer Service in Its Plan?

In the July 8th issue of The Wall Street Journal, was an article, “Walmart Scrambles to Reinvent Itself as Sales Slump.”  Why the hurry?  Even with nearly half a trillion dollars in revenue, the company reported its fifth straight quarter of negative sales in the US with dwindling traffic heading into the next. Walmart has …Continue Reading

Customer Service is Great Delivery

Customer Service is Great Delivery

I have to admit I have never been a fan of Walmart. The staff was indifferent, shelves poorly stocked, and no one around to answer a question.  One time, I wanted to buy some storage containers to reorganize my basement, and found the tubs but there were no lids that fit.  It felt like I …Continue Reading