Tag: wall street journal

Walmart is Reinventing Itself: Is Customer Service in Its Plan?

Walmart is Reinventing Itself: Is Customer Service in Its Plan?

In the July 8th issue of The Wall Street Journal, was an article, “Walmart Scrambles to Reinvent Itself as Sales Slump.”  Why the hurry?  Even with nearly half a trillion dollars in revenue, the company reported its fifth straight quarter of negative sales in the US with dwindling traffic heading into the next. Walmart has …Continue Reading

Investing Your Dollars In Web Sales Might Not Be The Best Investment

Investing Your Dollars In Web Sales Might Not Be The Best Investment

Brick and mortar is passé. Customers want the convenience of online shopping.  A large staff of experienced sales people to help customers on-site is no longer necessary.  Apparently, these statements are false and companies eager to increase their revenues and bottom line profitability need to get back to where their customers are still shopping: in …Continue Reading