Tag: vru

Set Expectations – And Meet Or Exceed Them

Set Expectations – And Meet Or Exceed Them

I don’t understand why all automated response systems don’t provide the estimated hold time. If I really need an answer, I don’t mind waiting 5 or even 10 minutes in queue. Recently, while waiting on hold, my bank gave me a choice to wait or have the Contact Center call me back at my convenience. …Continue Reading