Tag: voice of the customer

Raise Companywide Awareness of the Importance of Customer Service

Raise Companywide Awareness of the Importance of Customer Service

Customer Service Week this year is emphasizing five objectives; the third one is key:  Raise Company Awareness to the importance of Customer Service.  Following are my suggestions to reach this goal. Invite Customer Service Managers/Supervisor To At Least One Board Meeting Out-of-Sight, Out-of-Mind! Senior company executives need to see and hear from those frontline associates …Continue Reading