Tag: voice of the customer

Raise Companywide Awareness of the Importance of Customer Service

Customer Service Week this year is emphasizing five objectives; the third one is key:  Raise Company Awareness to the importance of Customer Service.  Following are my suggestions to reach this goal. Invite Customer Service Managers/Supervisor To At Least One Board Meeting Out-of-Sight, Out-of-Mind! Senior company executives need to see and hear from those frontline associates …Continue Reading