Tag: united airlines

Lack of Communication Creates An Additional Malfunction

Lack of Communication Creates An Additional Malfunction

A few weeks ago there was an unfortunate incident with a United Airlines flight.  The plane left Chicago bound for London and because there was an engine malfunction, had to be diverted to Goose Bay, Canada, for repairs.  Yes, unfortunate, but add insult to injury because the passengers were treated with disrespect and disregard. When …Continue Reading

The Perfect Customer Service Representative Courtesy Of @United

Filed in Blog, Customer Service, Hospitality by on May 27, 2014 1 Comment
The Perfect Customer Service Representative Courtesy Of @United

Flying into the New York area on a Friday afternoon is always risky business.  There are usually delays because of air traffic or back up from the morning so my expectations were low that the flight would be on time. On the particular Friday in question, I was returning from a speaking engagement in Orlando.  …Continue Reading