Tag: understanding

Listening For Emotions Is Equally Important As Listening For the Question

Filed in Blog, Customer Service by on October 17, 2012 0 Comments
Listening For Emotions Is Equally Important As Listening For the Question

Of all the business courses I took in my lifetime, the one that I found most useful was a session on active listening. In order to build customer loyalty, company associates need to build a connection and a relationship with customers. One of the best ways to show customers that you see them as a …Continue Reading