Tag: uber

The Key To Uber’s Longevity Is Driver Loyalty

The Key To Uber’s Longevity Is Driver Loyalty

Uber was founded in 2009. Essentially, it is a software company providing a service: an efficient and user-friendly way of transporting passengers from one place to another in an automobile.  Uber is an app – nothing more.   Without drivers and their cars, Uber would not be able to function. When Uber was founded, the company …Continue Reading

When Did Uber’s Rating System Become Worthless?

When Did Uber’s Rating System Become Worthless?

When I first starting using Uber in 2015, I wrote a blog about how surveys are a waste of time unless the ratings have validity. Now, two years later, it is confirmed, in my opinion as a loyal Uber patron, that Uber ratings are worthless. Have you ever requested an Uber and noted that the …Continue Reading

How Can Uber Survive? Employ the Human Connection!

Filed in Blog, Customer Experience, Customer Service by on August 29, 2016 0 Comments
How Can Uber Survive?  Employ the Human Connection!

According to Bloomberg, Uber is losing money faster than any technology company ever. Uber lost $1.27 billion in the first half of this year. There are many reasons for   this downslide.  I am an Uber customer and use the car service often.  I think a step to tide the flow of unprofitability is for Uber …Continue Reading

@Uber Customer Service Matches Their Car Service

Filed in Blog, Customer Service by on September 30, 2014 0 Comments
@Uber Customer Service Matches Their Car Service

My son told me to download the Uber app.  I did as he suggested but never had the need to use the service.  I live in Manhattan so there is usually a taxi available. Last weekend we were going into Queens and I thought it was time to contact Uber.  The car arrived within five …Continue Reading