Tag: Twitter

Are You Prepared If LinkedIn Goes Out of Business?

Are You Prepared If LinkedIn Goes Out of Business?

Does your business survival depend on social media companies like LinkedIn?  Be prepared! Will LinkedIn go out of business tomorrow? Probably not, but that’s what was said about Blockbuster, Compaq, TWA, and Enron. LinkedIn shares have fallen at least 10 percent following three of its last four earnings reports.  Last week, LinkedIn had its largest …Continue Reading

Would Your Customers Work for Your Company?

Filed in Blog, Customer Service, Hospitality by on November 4, 2014 0 Comments
Would Your Customers Work for Your Company?

Content and satisfied associates make happy customers. When I shop, it’s easy to know if employees are being treated well. An article was written in the Wall Street Journal by Eric Morath, detailing that many retailers are using their Twitter feeds to find prospective hires.  According to Kelly Purves, VP of Human Resources at BevMo, …Continue Reading

Why Don’t We Just Pick up the Phone?

Filed in Blog, Personalizing Service by on April 25, 2012 0 Comments
Why Don’t We Just Pick up the Phone?

Based on the title of this blog post, you are probably thinking that I’m going to write about why companies don’t pick up the phone fast enough, or at all. That’s not what this blog is about. While I feel that the personalization of service is slowly vanishing, I also think that too many of …Continue Reading