Tag: training

Welcomers Make The Best Managers

Welcomers Make The Best Managers

A Welcomer isn’t just good at building relationships with your consumers, they also make incredible leaders and managers.  Having a Welcomer in a management role in your business will encourage team members to act and think like Welcomers.  Since a Welcomer naturally wants to help others, they are natural leaders who make an effort to …Continue Reading

Call center coaching in disguise

Filed in Blog, Call Centers, Customer Service by on April 16, 2013 0 Comments
Call center coaching in disguise

Call center coaching revolves around delivering the message effectively to your agents.  Tired of one-on-one meetings with your representatives to deliver feedback?  How about a different plan to get your point across by providing “weekly tips.” These are short emails that include information and instruction on a particular topic. How to get started with your …Continue Reading

5 Tips For Leaving A Memorable Last Impression With Consumers

Filed in Blog, Call Centers, Customer Service by on April 9, 2013 1 Comment
5 Tips For Leaving A Memorable Last Impression With Consumers

You never get a second chance to make a first impression.  Nobody knows that more than contact center professionals.  Most consumers do not take the time to call your company with a question or complaint and those who do will most likely only call once in their lifetime.  So you only get that one opportunity …Continue Reading

Welcomer Tips For Call Center Managers And Supervisors

Filed in Blog, Call Centers, The Welcomer Edge by on April 1, 2013 0 Comments
Welcomer Tips For Call Center Managers And Supervisors

It’s not just important to train your staff to act and think like Welcomers, it’s also important to treat your Welcomers with extra care and support.  As call center managers, understanding the value in your Welcomers, goes a long way in keeping them engaged! Watch our Welcomer Tip of the Month to find out some …Continue Reading

Use Your Quality Monitoring for Good

Filed in Blog, Call Centers, Customer Service by on March 26, 2013 0 Comments
Use Your Quality Monitoring for Good

Every call center manager wants his or her employees to do a good job and function at a high level. A determining factor in this is an employee’s level of motivation. As call center leaders, you want your agents to be highly motivated. How can this be achieved? Money can certainly work as a motivator, …Continue Reading