Tag: tips for listening
Listening: Giving the Customer Control
Filed in Blog, Customer Service, Hospitality, Personalizing Service
by Richard Shapiro
on January 26, 2015
• 0 Comments

Listening patiently to a customer gives them a feeling of control. Customers want to know they are uniquely important and their specific needs are being attended to. They don’t want to feel trapped because you are trying to sell them something. After all, selling is not about offering customers a long list of inventory, but …Continue Reading