Tag: Thank You

What’s the Best Way for Customer Service Representatives to Respond to “Thank You?”

What’s the Best Way for Customer Service Representatives to Respond to “Thank You?”

It’s Customer Service Week; a time to celebrate and thank representatives for their service and commitment to a challenging position in any company.  The reps have a difficult job because they are frequently speaking with customers who are frustrated, concerned, angry, impatient or any combination thereof.  The Customer Service Department, what The Center For Client …Continue Reading

Gimmick or Heartfelt? TD Bank “Thank You” Campaign

Filed in Blog, Customer Service by on August 5, 2014 1 Comment
Gimmick or Heartfelt?  TD Bank “Thank You” Campaign

Last week with over six million views on YouTube, TD Bank of Canada received tremendous press on their new customer experience campaign. They handed out more than 20,000 envelopes each containing $20 to customers, deposited surprise funds to on-line accounts and donated heartfelt gifts to people who are going through difficult times. The video can …Continue Reading

Which is the best month of the year to reward your customers via a “Customer Appreciation Month?”

Which is the best month of the year to reward your customers via a “Customer Appreciation Month?”

More and more businesses are establishing a “Customer Appreciation Month” to reward patrons for their business. Some of these include providing discounts off of purchases, free desserts or gift wrapping, customer only raffles or reward cards for purchases that can be used to select prizes on a company website. While the intentions of these programs …Continue Reading

The Power Of A Simple Thank You

The Power Of A Simple Thank You

“Thank you” – two simple words that can mean something genuine or nothing at all depending on the way they are delivered. I am surprised by how often I hear frontline associates speak these two words, devoid of meaning and emotion. However, when these same two words are spoken or even written by a service …Continue Reading