Tag: telling customers no

Five Ways to Destroy Customer Goodwill

Filed in Blog, Customer Service, Hospitality by on September 16, 2014 0 Comments
Five Ways to Destroy Customer Goodwill

Millions of dollars are spent each year attracting new customers.  Once a company procures that customer, an investment is made to deliver an excellent customer experience. However, all the money on advertising, social media exposure, and staff coaching, goes right out the window with the word, “NO!”  There are other variations as well: “can’t, won’t, …Continue Reading