Tag: Technology

When Technology and Common Sense Don’t Match

When Technology and Common Sense Don’t Match

Our company has been purchasing health insurance from the same provider for the last 10 years.  I’m in the customer retention business.  I counsel my clients on how to provide excellent customer service in order to get repeat business. So loyalty to my suppliers is also part of my ethic.  After all, it should be …Continue Reading

Why Don’t We Just Pick up the Phone?

Filed in Blog, Personalizing Service by on April 25, 2012 0 Comments
Why Don’t We Just Pick up the Phone?

Based on the title of this blog post, you are probably thinking that I’m going to write about why companies don’t pick up the phone fast enough, or at all. That’s not what this blog is about. While I feel that the personalization of service is slowly vanishing, I also think that too many of …Continue Reading