Tag: standard responses

8 Simple Suggestions to Make Emails More Customer Service Friendly

8 Simple Suggestions to Make Emails More Customer Service Friendly

Many customer service managers think an email doesn’t have the potential to create or build positive relationships. Our research has proven otherwise.  Implement the following suggestions and customers will feel more welcomed, important and appreciated. The email can go a long way to help create an exceptional customer experience. Always start the email with the …Continue Reading

Personalize Your Email Responses

Filed in Blog, Customer Service, Personalizing Service by on September 19, 2012 2 Comments
Personalize Your Email Responses

For centuries, the primary method of long distance communication was the written word. Letters communicated feeling, passion, sincerity, love and even anger and disappointment. Although it was not a century ago, I remember when I first arrived at sleep-away camp and how eager and excited I was to receive a letter from my parents or …Continue Reading