Tag: staff turnover

Customer Experience without Competence is Doomed!

Filed in Blog, Customer Service by on February 9, 2015 0 Comments
Customer Experience without Competence is Doomed!

The challenge of competence is one that every company must address. Knowledgeable and discerning customer service is more important today than ever.  Consumers can get rudimentary questions answered online.  Shoppers are so proficient in gathering information on their own that many don’t need much guidance until they’re just about ready to make critical buying decisions. …Continue Reading