Tag: social media

From Robot to Welcomer: Making Teens More Endearing

From Robot to Welcomer: Making Teens More Endearing

On Sunday, March 11, I was invited to be interviewed by Peter Solomon, a well -known and respected radio show host on WIP Philadelphia. I was looking forward to the interview, but the program was at 6:00 am and it was also the same weekend that daylight saving time began. So, it was really early. …Continue Reading

7 Customer Service Trends to Watch and Leverage in 2012

Filed in Blog, Customer Service, Hospitality, Social Media by on November 7, 2011 4 Comments
7 Customer Service Trends to Watch and Leverage in 2012

Providing exceptional customer service has long been seen as a competitive advantage. Social media, mobile technologies and altering demographics present businesses of every size with tremendous opportunities. All of these changes actually underscore the importance of getting back to the basics of treating customers as individuals with unique needs. When a customer feels that his/her …Continue Reading