Tag: social media engagement

The Trouble with Social Spam

Filed in Blog, Call Centers, Guest Blog, Hospitality by on May 2, 2013 0 Comments
The Trouble with Social Spam

Customer Service operations have evolved this past decade to embrace the discipline of social web listening and engagement. Now customer service agents specializing in social media spend their time reading blogs, tweets, and Facebook posts in search of a way to help clients in need. But social care agents are bedeviled by Social Spam. And …Continue Reading