Tag: social customer service

Does Facebook’s New Feature Negatively Impact Personalization?

Does Facebook’s New Feature Negatively Impact Personalization?

I have been asked recently to provide my opinion on the biggest customer service challenges affecting organizations today. My number one answer is that consumers want to do business with companies that provide personalized service delivery.  How can companies combine technology with the human-to human touch to create a winning combination? Let’s use Facebook as …Continue Reading