Tag: socap
Are you in the game? – Day 2 of the SOCAP Symposium

Day 2 of the SOCAP Symposium did not disappoint. Today was filled with great sessions that gave me tons of terrific notes to bring back to the team. The day opened with a great speaker, Gabe Zichermann (my personal favorite of the Symposium) who spoke about gamification – what an amazing concept for contact centers. …Continue Reading
Data, data, & data – oh my! Day 1 of the SOCAP 2013 Symposium

I have been lucky enough to attend the SOCAP 2013 Symposium in New Orleans. The theme for the Symposium is big data and to me, it’s like Christmas in April! As a big fan of data, I have been loving every moment of the presentations and panels. For those who aren’t able to attend, here …Continue Reading