Tag: show customer service value

Five Ways to Poise Customer Service for the Future

Five Ways to Poise Customer Service for the Future

It’s Monday and the first day of Customer Service Week. Let’s begin by setting goals for a long-term strategy to make sure that customer service is one of your company’s competitive differentiators. I think it’s a fair estimate that a typical customer service representative handles more than 10,000 calls a year. That’s 10,000 interactions, 10,000 …Continue Reading