Tag: sales

Book Review: Dealstorming by Tim Sanders

Filed in Blog, Customer Experience by on April 27, 2016 0 Comments
Book Review: Dealstorming by Tim Sanders

In Tim Sanders’ latest book Dealstorming, he shares practical advice and relevant stories to help anyone in sales be more effective.  The book begins by building a case for sales collaboration, then provides the reader with a step-by-step approach to what he has coined as “dealstorming.”  The concept of dealstorming is more than a new …Continue Reading

The Phone: The Most Effective Way to Communicate

The Phone: The Most Effective Way to Communicate

We email, text, chat during the course of the business day; it’s faster, easier, perhaps more efficient than a phone call.  I realized I can count the number of calls I receive from clients and even friends on one hand.  Are we missing a golden opportunity to connect and build strong relationships when we don’t …Continue Reading

From Sale to Delivery – Let’s Take the Ride

Filed in Blog, Customer Service by on January 9, 2013 0 Comments
From Sale to Delivery – Let’s Take the Ride

My wife and I live in Manhattan and delivery turnaround time has now become the new service differentiator. Stores are starting to offer to deliver your merchandise, no matter what it is, to your home within hours. That’s especially advantageous in NYC, where most customers need to jump in a cab if they want to …Continue Reading

Cost Cutting Can Be A Leading Indicator of Unhappy Customers

Filed in Blog, Customer Service by on October 31, 2012 0 Comments
Cost Cutting Can Be A Leading Indicator of Unhappy Customers

Many years ago, before I started my own business, I worked for a Fortune 100 company.  I had started as an account executive, ran a large contact center, was promoted to General Manager, and subsequently to VP of Customer Service and Client Retention. I learned many things over the years, but one of my most …Continue Reading

Sales and Common Sense

Filed in Blog, Personalizing Service by on October 3, 2012 0 Comments
Sales and Common Sense

Automobile manufacturers were one of the first industries to use e-commerce effectively. No longer did you have to go to the dealership to view the models, colors and all of the various options. You could now assemble the car of your dreams yourself! In today’s world, there are probably very few car buyers who don’t …Continue Reading