Tag: restaurant

What is Your ‘Customer at Risk’ Ratio?

Filed in Blog, Customer Service, Hospitality by on June 27, 2012 0 Comments
What is Your ‘Customer at Risk’ Ratio?

Every company has a “customer at risk” score or ratio. Your “at risk” score is the percentage of customers who only frequent your store, restaurant, hotel, etc., out of convenience, not because they are loyal. Having a large number of customers who are not loyal is risky business. One of best ways to determine your …Continue Reading

Do you have your own “Cheers”?

Do you have your own “Cheers”?

I’m a fan of some of the old sitcoms, and one of my favorites is Cheers, one of NBC’s longest-running series, airing from 1982 to 1993. At the beginning of every program are the lyrics from the show’s theme song, “Sometimes you want to go where everybody knows your name, and they’re always glad you …Continue Reading