Tag: restaurant industry

Are Robots Better At Delivering Customer Service Than People?

Are Robots Better At Delivering Customer Service Than People?

Pizza Hut is testing it out! According to a May 28th article in MarketWatch, Pizza Hut is initiating a program to use robots at several of their Asia-based restaurants. The robot, Pepper, will take customers’ orders and money. The robot is a joint venture with SoftBank Robotics and MasterCard. Pepper has a face and can …Continue Reading

Customer Retention at Its Best

Customer Retention at Its Best

Last weekend my wife and I had tickets to Cabaret, starring Alan Cummings, most recently popular in The Good Wife, and Michelle Williams, another well- known motion picture actor.  We both were eagerly looking forward to the performance, humming the tunes in our heads all week.  Unfortunately, we didn’t get to see that show, but …Continue Reading

Why Have a Machine Answer Your Phone?

Why Have a Machine Answer Your Phone?

If someone takes the time to call your business, there is a reason why they dialed your number. They may want to find out about your current sale, your normal or holiday hours or need directions. If you have a business of any type, whether it is a hair salon, restaurant, law firm, dental office …Continue Reading