Tag: research

The CX Circle: Insights from Sensemaking

The CX Circle: Insights from Sensemaking

For our next installment of the CX Circle Book Club, our team read Sensemaking: The Power of the Humanities in the Age of the Algorithm by Christian Madsbjerg. While the book was only published this year, the points that are made present a new way to look at issues that has been occupying debates around …Continue Reading

‘What’re You Gonna Do With All That Data?’ – Effectively Using Data To Improve Customer Experience

Filed in Blog by on March 24, 2014 0 Comments
‘What’re You Gonna Do With All That Data?’ – Effectively Using Data To Improve Customer Experience

Today I am excited to share with you a guest post by Adele Halsall. Data is your company’s best friend. The information you gather regarding the demographics, locations and spending habits of your customers will no doubt already be playing a huge role in your ecommerce strategy. And one only has to Google the term …Continue Reading