Tag: Representatives

How Much Is A Good Customer Service Representative Worth?

Filed in Blog, Customer Service, Hospitality by on September 26, 2012 0 Comments
How Much Is A Good Customer Service Representative Worth?

October 1st through the 5th is National Customer Service Week. It was established by the International Customer Service Association (ICSA) in 1984 and proclaimed a national event by the U.S. Congress in 1992 John Kressaty, ICSA Past President says, “There are two main purposes of National Customer Service Week. It lets you recognize the job …Continue Reading

Do Contact Center Representatives Feel Connected to the Brand?

Filed in Blog, Customer Service by on May 2, 2012 0 Comments
Do Contact Center Representatives Feel Connected to the Brand?

  Research has shown that the more connected a representative is to the brand they represent, the greater the probability that they will be able to effectively communicate with current and potential customers about the product’s benefits and features. Many companies recommend that their associates use the products the company sells as one of the …Continue Reading