Tag: personalization

5 Ways To Build Loyalty Via Your E-Commerce Site

Filed in Blog, Personalizing Service by on July 25, 2012 0 Comments
5 Ways To Build Loyalty Via Your E-Commerce Site

Most businesses understand the importance of creating and nurturing customer relationships to build loyalty. Many companies do an effective job of establishing rapport and making customers feel welcomed during face-to-face and telephone interactions. But, when it comes to e-commerce and online shopping, the vast majority of companies just go through the motions of completing the …Continue Reading

Retailing: 5 Things You Can Do To Create A Positive Relationship With A Customer Within The First 30 Seconds

Filed in Blog, Personalizing Service by on July 18, 2012 0 Comments
Retailing: 5 Things You Can Do To Create A Positive Relationship With A Customer Within The First 30 Seconds

Building relationships is key to ensuring repeat business. Customers can leave an establishment satisfied, but never come back. First impressions are made almost instantly. When someone walks into your place of business, the first impression is the one that will probably last the longest. How can your staff create a positive relationship with customers within …Continue Reading

Interacting With Angry Customers – Practical Tips For Any Associate

Interacting With Angry Customers – Practical Tips For Any Associate

No one likes to deal with angry people. It’s not fun in your personal life and it is certainly unpleasant when you are a frontline associate dealing with an angry customer. While most customers may know that you are not personally at fault as an associate, you do represent the company and often bear the …Continue Reading