Tag: passionate about customer service

Hire People who are Passionate about Customer Service

Hire People who are Passionate about Customer Service

If I go into a pet store, I expect the people working there to love animals.  That makes sense to me.  Taking care of dogs, cats, birds, and fish can be fun but there are chores involved.  Cleaning out a cage or bathing a dirty dog requires passion.  When a pet storeowner creates a profile …Continue Reading

How Can We Become More Passionate About Customer Service?

Filed in Blog, Customer Service, Hospitality by on September 5, 2012 0 Comments
How Can We Become More Passionate About Customer Service?

I’m often asked, “How can I teach my associates to be more passionate about customer service?” The answer is simple: train your associates to be more interested in the customer’s state of mind, rather than their method of payment. When I was a teenager, I worked in my dad’s small retail clothing store. When a …Continue Reading