Tag: outsourcers

Contact Center of the Future

Filed in Blog, Call Centers, Customer Service, Guest Blog by on April 11, 2013 0 Comments
Contact Center of the Future

So you may have heard that Marketing is the new customer service. Or perhaps you’ve been reading a lot about the fact that you need to fish where the fish are. Whatever the spin, the contact center of the future needs to be thinking about the consumer of the future. Creating solutions and developing services …Continue Reading