Tag: online retailer

Should E-Commerce Sites Open Physical Stores?

Filed in Blog, Customer Service by on December 9, 2014 0 Comments
Should E-Commerce Sites Open Physical Stores?

The answer is yes, if you are Warby Parker and have a developed a successful online business model. I read The Wall Street Journal and The New York Times Business Section everyday; both papers have excellent articles.  Front page of the Journal a few weeks ago was a story by Douglas MacMillan focused on Warby …Continue Reading

Customer Service is Great Delivery

Customer Service is Great Delivery

I have to admit I have never been a fan of Walmart. The staff was indifferent, shelves poorly stocked, and no one around to answer a question.  One time, I wanted to buy some storage containers to reorganize my basement, and found the tubs but there were no lids that fit.  It felt like I …Continue Reading