Tag: Mystery Shopper

Have Your Own Staff Mystery Shop Your Competition

Filed in Blog, Customer Service, Hospitality by on July 11, 2012 0 Comments
Have Your Own Staff Mystery Shop Your Competition

Most large retail chains and restaurants employ mystery shoppers. These services can be helpful for evaluating if frontline associates are following proper procedures, being polite and treating customers in a professional manner. But while they can be wonderful measurement tools, they are not necessarily effective at improving the establishment’s processes or training programs. Getting your …Continue Reading