Tag: making customers feel special

Is it Possible to Make Customers Feel Special?

Is it Possible to Make Customers Feel Special?

Yes! It is possible to make customers feel special, but not easy.  Customers crave human interaction that leaves them with the feeling that associates really do care about them. When a representative is patient, sympathetic and provides detailed explanations and the customer has an opportunity to ask questions, the customer remembers.  They want to do …Continue Reading

What Can You Learn from a Fortune Cookie?

What Can You Learn from a Fortune Cookie?

I love to eat Chinese food. I enjoy the variety; all the soups, noodles, stir-fried vegetables and of course opening the fortune cookie at the end of the meal. It’s like finding that special treasure in a Cracker-Jack box. You never know what to expect.  I recently Googled, “fortune cookie messages” and uncovered some really …Continue Reading