Tag: loyal

Are contact center representatives loyal to their brand?

Filed in Blog, Customer Service by on October 15, 2013 0 Comments
Are contact center representatives loyal to their brand?

According to the 3rd Annual Contact Center Communication and Connection Study, conducted by The Center For Client Retention, the answer is yes. Agents are connected to the brand they represent and enjoy speaking to customers about the company’s products and innovations.  However, there is a BUT; the representatives feel left out of any decision-making process …Continue Reading