Tag: long hold times

Don’t Get Hung-up on Hold Times

Filed in Blog, Customer Service, Hospitality, Technology by on January 24, 2013 0 Comments
Don’t Get Hung-up on Hold Times

Whenever I hear contact center managers talk about excessive hold times in the queue, it makes me think of research our firm has conducted for one of our consumer product clients. The problem: As happens sometimes, the company had released several new brands and Marketing promoted them via an extensive advertising campaign. However, they failed …Continue Reading