Tag: live chat

Do you let your customers self-select their Live Chat representative?

Do you let your customers self-select their Live Chat representative?

I knew companies were offering consumers an option to self-select their representative for live chat. But I learned a great more about the benefits at a conference put on by Liveperson in 2013. Now I am an advocate for consumer choice. It makes so much sense. One of the speakers at the conference was Jill …Continue Reading

15 for 2015 – Customer Service Trends

15 for 2015 – Customer Service Trends

A new year is approaching and time to tap into what’s here and now.  What should your company focus be to make it the best?  All businesses, any size, any industry should examine some of the trends I see. 1.    Chat is here to stay More brands than ever before are offering chat as an …Continue Reading

The Non-Effortless Experience

Filed in Blog, Customer Service by on July 1, 2014 0 Comments
The Non-Effortless Experience

I’m going to take a short vacation and want the Wall Street Journal delivered to my get-away.  I used their website to change the address.  I have suspended and changed delivery in the past so I know the drill.  I always received an email confirming the new instructions; this time, there was no response from …Continue Reading