Tag: listening

Listening: Giving the Customer Control

Listening:  Giving the Customer Control

Listening patiently to a customer gives them a feeling of control. Customers want to know they are uniquely important and their specific needs are being attended to. They don’t want to feel trapped because you are trying to sell them something. After all, selling is not about offering customers a long list of inventory, but …Continue Reading

Listen up! 7 Tips to Improve the Call Center Interaction

Listen up! 7 Tips to Improve the Call Center Interaction

I was taught years ago the most important component in selling was listening.  Hear what your prospect has to say and respond instead of providing a laundry list of services that may not be needed.  The same concept applies to the call center:  listening is a critical skill. No one contacts a call center just …Continue Reading

How Can Magic Phrases Help Secure Repeat Business

Filed in Blog, Customer Service, Personalizing Service by on November 6, 2013 0 Comments
How Can Magic Phrases Help Secure Repeat Business

All of us of a certain age remember that great show, “You Bet Your Life,” hosted by Groucho Marx.  Any contestant who mentioned the magic word of the day would be rewarded a bonus, complete with a rubber duck falling from the ceiling celebrating the moment.  The prize was $100; worth a lot then and …Continue Reading