Tag: jack mitchell

Learn E-Commerce From The Master: Mitchell Family of Stores

Learn E-Commerce From The Master: Mitchell Family of Stores

Whenever someone asks me about the secret to guaranteeing repeat business I always say there is one magic word: relationship. As my father taught me when I was a teenager, generating repeat business is easy; it’s all about creating and building relationships; the customer is a person first, customer second. He owned a successful menswear …Continue Reading

Hug Your Customers by Jack Mitchell: A Great Tool for Creating Passionate Customer Service

I read Jack Mitchell’s book, Hug Your Customers when it was first released in 2003. I loved it then and continue to recommend his book to clients, colleagues and friends. To my great delight, Jack released an updated version in 2015. Jack is CEO of Mitchells/Richards/Marshs/Wilkes, a three-generation family business that operates high-end brand men’s …Continue Reading