Tag: improving customer service
15 for 2015 – Customer Service Trends

A new year is approaching and time to tap into what’s here and now. What should your company focus be to make it the best? All businesses, any size, any industry should examine some of the trends I see. 1. Chat is here to stay More brands than ever before are offering chat as an …Continue Reading
Raise Companywide Awareness of the Importance of Customer Service

Customer Service Week this year is emphasizing five objectives; the third one is key: Raise Company Awareness to the importance of Customer Service. Following are my suggestions to reach this goal. Invite Customer Service Managers/Supervisor To At Least One Board Meeting Out-of-Sight, Out-of-Mind! Senior company executives need to see and hear from those frontline associates …Continue Reading