Tag: improving customer service

15 for 2015 – Customer Service Trends

15 for 2015 – Customer Service Trends

A new year is approaching and time to tap into what’s here and now.  What should your company focus be to make it the best?  All businesses, any size, any industry should examine some of the trends I see. 1.    Chat is here to stay More brands than ever before are offering chat as an …Continue Reading

Listen up! 7 Tips to Improve the Call Center Interaction

Listen up! 7 Tips to Improve the Call Center Interaction

I was taught years ago the most important component in selling was listening.  Hear what your prospect has to say and respond instead of providing a laundry list of services that may not be needed.  The same concept applies to the call center:  listening is a critical skill. No one contacts a call center just …Continue Reading

Raise Companywide Awareness of the Importance of Customer Service

Raise Companywide Awareness of the Importance of Customer Service

Customer Service Week this year is emphasizing five objectives; the third one is key:  Raise Company Awareness to the importance of Customer Service.  Following are my suggestions to reach this goal. Invite Customer Service Managers/Supervisor To At Least One Board Meeting Out-of-Sight, Out-of-Mind! Senior company executives need to see and hear from those frontline associates …Continue Reading