Tag: importance of consumer affairs

The Customer Service Department Is The Most Valuable Home On The Block

The Customer Service Department Is The Most Valuable Home On The Block

Whenever I speak to an audience of customer service professionals I tell them that in the eyes of the customer their department is the heart and home of the company. It’s rare that customers, especially consumers, ever communicate with anyone outside of customer service to answer a question or solve a problem. To the customer, …Continue Reading