Tag: ICSA

How Much Is A Good Customer Service Representative Worth?

Filed in Blog, Customer Service, Hospitality by on September 26, 2012 0 Comments
How Much Is A Good Customer Service Representative Worth?

October 1st through the 5th is National Customer Service Week. It was established by the International Customer Service Association (ICSA) in 1984 and proclaimed a national event by the U.S. Congress in 1992 John Kressaty, ICSA Past President says, “There are two main purposes of National Customer Service Week. It lets you recognize the job …Continue Reading