Tag: hug your customers

Hug Your Customers by Jack Mitchell: A Great Tool for Creating Passionate Customer Service

I read Jack Mitchell’s book, Hug Your Customers when it was first released in 2003. I loved it then and continue to recommend his book to clients, colleagues and friends. To my great delight, Jack released an updated version in 2015. Jack is CEO of Mitchells/Richards/Marshs/Wilkes, a three-generation family business that operates high-end brand men’s …Continue Reading