Tag: hope

Make Me Feel Welcome

Make Me Feel Welcome

The content below is an excerpt from Chapter 1: Make Me Feel Welcome of The Endangered Customer. It all begins with hope. It may sound obvious, but if you wish to make a human connection with a customer—in person, on the phone, or online—then the most important thing to remember is each individual’s humanity. Human …Continue Reading

Repeat Business Starts with Hope; 7 Suggestions for Fulfilling It

Repeat Business Starts with Hope; 7 Suggestions for Fulfilling It

Hope is a strong emotion.  We always hope for the best. When your kids are born you have hope they will be healthy and live a long and happy life. Then they grow up and you hope their happiness will continue.  If a relative or friend is diagnosed with an illness, your first thought might …Continue Reading

Give Your Customers Hope

Give Your Customers Hope

It’s midnight, the first day of January, and the world is celebrating!  It’s a New Year!! Technically and physically nothing is different about the initial moments of 2014 compared to the last minutes of the year before. We are still the same person. What’s changed is that we have hope. We have aspirations of good …Continue Reading